Frequently Asked Questions (FAQ)
Completion requirements
Help Center
Select a category to find answers to your common questions.
1. Enrollment and Access
How do I enroll in a course?
Login to your LMS account using your registered email and password. From your dashboard, open the Available Courses section, select your desired course, and click "Enroll Me". Some courses may require admin approval before you gain full access.
What should I do if I'm only a guest user?
Guests can preview limited course information. To join officially, click "Apply for Enrollment", fill out the registration form, and wait for confirmation from the training administrator. Full access to lessons and certificates is only available to enrolled trainees.
I can't find my course — what should I do?
Ensure that you're logged into the correct LMS site and check the My Courses tab. If the course still doesn't appear, contact the Help Desk with your full name and course title.
Can I enroll in multiple courses at the same time?
Yes, you can enroll in multiple courses simultaneously. Each course progress is tracked individually on your dashboard.
How do I create an account on the platform?
If self-registration is enabled, click "Create new account" on the login page. Otherwise, please contact your administrator to have an account created for you.
2. Course Navigation
How do I access my course materials?
After enrolling, go to My Courses and click your course title. Lessons, videos, and downloadable resources will be arranged by topic or module. Follow the sequence to ensure full progress tracking.
Where can I find the course outline and schedule?
Each course page contains a Course Information or Overview section listing objectives, duration, and training schedules. For onsite components, check announcements or messages from your instructor.
Can I access my course using a mobile device?
Yes. The LMS is mobile-responsive. You can use a smartphone browser, or download the Moodle mobile app. A stable internet connection is required. For the best learning experience, we advise using a laptop or tablet.
How do I know if I've completed all course requirements?
Completion status is displayed beside each activity. When all lessons and assessments are marked complete, your course progress bar will reach 100%.
3. Assessment and Certificates
How do I take a quiz or exam?
Select the quiz activity in your course. Read all instructions carefully before clicking "Attempt Quiz Now." Complete all questions and click "Submit All and Finish." Review feedback if enabled.
What happens if my internet disconnects during an assessment?
Most quizzes save your progress automatically. Reconnect and re-enter the quiz to continue. If you cannot resume, contact your instructor for assistance.
Can I retake a quiz or activity?
It depends on the course settings. Some allow multiple attempts, while others restrict to one submission. Check the instructions before starting.
When will I receive my certificate?
Certificates are generated automatically once you meet all course requirements and achieve the passing grade. You can download them from the Certificate or Course Completion section.
How do I download or print my certificate?
Go to My Courses > Completed Courses and open your course. Click "Download Certificate" and save the file. You may print it using a standard A4 layout.
4. Technical Support
What should I do if I forgot my password?
Click "Forgot Password" on the login page, enter your registered email, and follow the reset link sent to you. If you don't receive it, check your spam folder or contact the Help Desk.
How do I update my profile information?
Click your profile picture on the top-right corner, select "Profile" → "Edit Profile", then update your details. Save your changes before leaving the page.
The course page isn't displaying properly — what can I do?
Use an updated browser (Google Chrome or Microsoft Edge). Clear your browser cache and cookies, or try accessing from another device.
Who should I contact if I encounter an error message?
Send a screenshot and short description of the problem to the Help Desk or email support@seaversity.com.ph. Include your full name and course title for faster assistance.
What browser or device works best for this LMS?
For optimal performance, use Google Chrome or Mozilla Firefox on a desktop or laptop. Mobile browsers are supported, but some activities work better on larger screens.
5. Communication and Help Desk
How can I contact my instructor or assessor?
Use the Messages feature inside your LMS or check the Instructor's Bio section for their official email. Communication should remain professional and related to course matters.
Where can I ask questions about my lessons?
Post your inquiries in the Course Forum or Discussion Board if available. This allows instructors and fellow trainees to contribute and share knowledge.
How can I report a technical issue or problem?
Use the Help Desk form under the Support tab. Provide details like the page URL, error message, and device you're using.
Where can I find the Help Desk or Support contact details?
You can find the contact information in the Support section of your dashboard or the footer of the LMS homepage.
Still need help?
Our technical support team is available to assist you via Moodle Messaging.
Contact Support Team